Returns & Exchanges

Last Updated: October 26, 2023

At Thread Logic Store, our commitment to thoughtful design and durable quality extends to every aspect of your experience, including our returns process. We understand that even the most logical choice sometimes needs reconsideration. This policy is designed with clarity and fairness, reflecting the same precision we apply to crafting our premium apparel, corporate gifts, and functional accessories.

Our Returns & Exchanges Promise

We stand behind the quality and craftsmanship of every item we sell. If you are not completely satisfied with your purchase, you may return or exchange most items within 15 days of the delivery date, provided the conditions below are met.

Eligibility Criteria

To be eligible for a return or exchange, your item must be:

• Returned within 15 days of the delivery date.
• In its original, unworn, and unwashed condition.
• In the original packaging with all tags, labels, and accessories attached (e.g., dust bags for briefcases, tags on dress shirts).
• Accompanied by the original proof of purchase (order number or invoice).

Items That Cannot Be Returned or Exchanged

To ensure hygiene, safety, and compliance, the following items are final sale and not eligible for return or exchange:

• Headwear (Fitted Caps & Beanies): Due to their personal nature and direct contact with the head, all fitted hats and beanies are final sale.
• Personalized or Customized Items: Any product that has been personalized, monogrammed, or customized for corporate gifts or individual orders.
• Final Sale Items: Any item explicitly marked as “Final Sale” on the product page or receipt.
• Gift cards (if applicable).

Analysis Note: Based on the website’s product categories and focus on premium, personal items, headwear (especially fitted items) and customized corporate gifts are logically excluded from standard returns for hygiene and customization reasons.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, contact our Logical Support Team to initiate a return or exchange. Please use the template below to ensure we have all necessary information for a swift resolution.

Send your request to: [email protected]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions, including the return shipping address (our facility in Tucson, Arizona).

Important: Do not ship your return without an RMA number. Unauthorized returns may be refused or delayed.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging if possible. Include a copy of your receipt or the RMA email inside the package. Clearly write the RMA number on the outside of the box.

You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable and insured shipping service (e.g., DHL, FedEx) and retaining the proof of postage.

Step 4: Processing by Thread Logic

Once we receive and inspect your return at our Arizona facility (typically within 5-10 business days after you ship it), we will notify you via email regarding the status.

• For Exchanges: We will process the shipment of your replacement item immediately upon approval. Shipping for the replacement will follow our standard rates.
• For Refunds: Please see the section below.

Refunds: Timing & Method

Upon approval of your return, your refund will be processed automatically to your original method of payment.

• Timing: Please allow 7-10 business days for the refund to be processed by our team and appear in your account. The exact timing depends on your bank or payment provider’s policies.
• Method: Refunds are issued via the original payment method (Visa, MasterCard, JCB, or PayPal). Store credit is available upon request.
• Deductions: Original shipping costs are non-refundable. For returns not due to our error, a restocking fee may apply in rare cases for large or corporate orders, which will be communicated upfront.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., a backpack with a faulty buckle, a dress shirt in the wrong size), please contact us at [email protected] immediately—within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.